FGV HOLDINGS BERHAD | SUSTAINABILITY REPORT 2022/2023 57 RESPECTING HUMAN RIGHTS Individuals submitting the grievance are encouraged to share information such as their name, location, and an active phone number to facilitate the process. Nonetheless, any grievant who submits a grievance may do so anonymously. GOING FORWARD Moving forward, we will continue to provide our full commitment to human rights and labour standards. The Group is constantly observing and developing new approaches and mechanisms to ensure the continuous preservation of human rights, avoiding all causes of violation in the organisation. We will also continue to work together with relevant parties and ensure that our operations are in line with the United Nations Guiding Principles on Business and Human Rights (UNGPs). Our Grievance Management Department is responsible for ensuring that any complaints received via FGV’s grievance channels are mitigated as below. Grievance Management To promote transparency, ethical conduct and accountability, we encourage our employees and other stakeholders to raise any issues that they may have with FGV’s operations. Role of FGV’s Grievance Management Department Provide feedback to complainants Communicate and share with related parties for investigation and remediation of the grievance. Produce reports Receive all complaints through the grievance channels Analyse and evaluate complaints and facilitate investigations Additionally, we consistently inculcate awareness in our workforce and stakeholders, creating a platform to equip them with the essential knowledge and skills to comprehend the issues and challenges prevalent in the industry. By engaging our stakeholders, we not only help them to make informed decisions, but also strengthen our relationships with them and create a common understanding towards a more sustainable future. During the year under review, we received 1,250 grievances, of which 46% have been resolved and the remaining are undergoing remedial action. Grievance awareness sessions were conducted nationwide, involving 2,002 employees and external stakeholders 2022: 8 sessions 2023: 14 sessions FACE-TO-FACE Individuals can meet with the Grievance Officer for any issues related to work. POST A LETTER TO US Grievance Management Department (GMD) Level 13, Wisma FGV, 50350 Kuala Lumpur FGV APP Individuals can submit grievance through the FGV App. CARELINE Individuals can submit grievance through telephone calls/SMS/WhatsApp - +60 19 692 9668 EMAIL Individuals can submit grievance through the provided email: grievance.m@fgvholdings.com
RkJQdWJsaXNoZXIy NDgzMzc=