FGV HOLDINGS BERHAD | SUSTAINABILITY REPORT 2022/2023 55 RESPECTING HUMAN RIGHTS • Brief workers on the app at One-Stop-Centres • Safely disburse salaries via the app for convenient cashless transactions • With the facility, workers can perform cashless transactions to remit money to their families at their hometowns FGV e-Wallet application • A platform to assist our management in mitigating any grievances, complaints, disputes or challenges from workers • These feedback act as important insights for our management in understanding operational matters and improving the implementation of labour practices • FGV’s Group Grievance Management Policy was adopted to strengthen the existing Grievance Policy • FGV’s Group Grievance Committee was established to provide oversight over the management of grievances • Grievances can be submitted anonymously via the FGV app’s e-grievance feature, FGV’s Carelines, complaint boxes and the grievance book through appointed representatives • The app also enables workers to report in a text or audio recording in their preferred language at anytime, which is kept strictly confidential Grievance mechanism Management of workers Reimbursement of recruitment fees Salary and wages Overtime and hours of work Human resource matters Workers’ welfare Health, safety and environment Facilities Contractor management Grievance mechanism Management systems Workers undergoing regularisation • Strengthening of migrant labour recruitment process to remove any practices that could be linked to forced labour, including allocating RM112 million to reimburse our current and former migrant workers for any recruitment fees that they may have paid. In 2023, FGV completed the reimbursement of recruitment fees to 20,153 active migrant workers through three payments totalling RM72.2 million, which were made in March, June, and September 2023. • Upgrading of housing and living facilities for our workers including improving access to potable water and internet access • Establishment of Harmony Communication Committee ( HCC) at the Estate level, where workers can dialogue with estate management and raise concerns including grievances on a monthly basis • Establishment of an independent Grievance Management Department as part of efforts to strengthen the overall grievance mechanism • Allocation of RM605 million to upgrade and construct new housing for migrant workers in 2024-2026. • Allocation of RM15 million in 2024 to enhance internet connectivity at workers housing in remote areas. • Collaboration with the Nation Union of Plantation Workers (NUPW) to encourage union participation among workers, demonstrating our commitment to improving labour practices. • Verification of our remediation plan by LRQA is set to take place in the first quarter of FY2024. • Submission of a petition to the U.S. CBP to revoke the WRO is scheduled for the end of the second quarter of FY2024 More than two years ago, FGV was one of the eight Malaysian companies that was served with the WRO pertaining to forced labour issues. Between 2022 and 2023 FGV implemented a remediation plan with 12 focus area : MITIGATING THE WITHHOLD RELEASE ORDER (WRO) ISSUED BY THE UNITED STATES CUSTOMS AND BORDER PROTECTION (US CBP)
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