FGV HOLDINGS BERHAD | SUSTAINABILITY REPORT 2022/2023 25 PROMOTING ECONOMIC GROWTH Focusing on process, people and technology throughout our business, the roadmap outlines four comprehensive strategies centred around best practices, employee competencies, a culture of continuous improvement and behaviour-based quality. Adopting the 3S concept to strengthen, standardise, and sustain best practices on our plantations and manufacturing, the approach focuses on compliance, productivity, quality, and cost for continuous improvements of our operational processes. This structured approach is initiated through the implementation of our Model Plantation Concept (MPC) project which acts as a starting point which is then replicated company wide. MPC’s pilot project started at our estates and mills operations in 2019 before a holistic and systematic integration of the operational excellence principles, fostering a culture of continuous improvement and adaptability throughout the company. PROGRESS AND ACHIEVEMENTS Operational Excellence Programme Initiative During the year under review, we have made headway in the implementation of our transformation of the plantation sector plan. The MPC project has shown success with certification of Quality Excellence (QE/5S) from the the Malaysia Productivity Corporation (MPC) at new sites. This certification promotes 5S practices among our workforce in our operations to provide a conducive environment and reduce the likelihood of accidents. Through its Operational Excellence Programme, FGV has achieved successes through its continuous internal and external improvement programmes including Lean Six Sigma (LSS) that has contributed to an increase in its cost savings by 30.7%. FGV has collaborated with MPC to implement and create productivity improvement programmes in the FGV plantation sector. Under its Operational Excellence Competency Programme, five productivity specialists have obtained certification by Asian Productivity Organization collaboration with MPC while five other professional trainers have been issued with Certification by HRD Corp. The Productivity Specialist Certification Programme is to certify a highly skilled individual whose work concentrates primarily on applications of productivity solutions and productivity-related activities. The Train the Trainer certification programme is aimed at creating a pool of professional trainers equipped with effective presentation and facilitation skills. Infrastructure to sustain the Operational Excellence programme has been established through the introduction of performance management, focal person partnerships, and improvement initiatives aligned with organisational objectives. To encourage greater participation, a reward and recognition programme has been created for sites, projects and individuals that achieve desirable improvements. Strengthening best practices and work methods Forging a culture of continuous improvement Enhancing employee competencies Driving behaviour based quality culture (BBQ) Brilliant at Basics (Minimum Industry Standards) Achieving Best Performance (Improved Industry Standards) Top Quartile (Leading Industry Standards) 3 PHASES 4 STRATEGIES
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