APPENDICES SEC 5 108 STAKEHOLDERS ENGAGEMENT Effective stakeholder engagement is fundamental to our business success. Our commitment to meaningful dialogue with both internal and external stakeholders is essential for understanding their expectations, concerns, and interests in relation to our business performance. We maintain clear communication and foster positive relationships with all our stakeholders, as this approach not only builds positive relationships but also enables FGV to address potential issues efficiently. ENGAGEMENT APPROACH • Company website and social media updates • Meetings, engagements, and dialogues • Company events and activities such as roundtables and gatherings • External surveys and feedback AREAS OF CONCERN • Product quality, safety, delivery, and services • Fair product pricing • Product traceability and responsible resource use • Compliance with global and regulatory requirements across the sustainability pillars • Product diversification OUR RESPONSE • Provide a traceability system for our customers to obtain details such as certification, geolocation, and production • Collaborate and work closely with customers to maximise resources and productivity • Continue to introduce sustainable and innovative products and services • Provide competitive pricing and fair terms CUSTOMERS WHY IT MATTERS • Create demand for our products and services • Drive revenue for FGV KEY RELATED MATERIAL MATTERS ENGAGEMENT APPROACH • Company website and social media updates • Meetings, engagements, and dialogues • Company events and activities such as roundtables and gatherings • Site visits and inspections • External surveys and feedback AREAS OF CONCERN • Efforts to achieve product traceability and responsible resource • Supply chain disruption and market volatility • Compliance with global and regulatory requirements across the sustainability pillars • Fair procurement practices and safe working conditions OUR RESPONSE • Improve procurement process to ensure responsible and sustainable practices in conducting business • Ensure good management and sufficient support during pre and post-engagement with suppliers SUPPLIERS WHY IT MATTERS • Provide the feedstock or materials required for the production of goods and services • Play an important role within the value chain of the business KEY RELATED MATERIAL MATTERS ENGAGEMENT APPROACH • Company website updates • Meetings, engagements, and dialogues • Site visits, audits, and inspections • External surveys and feedback AREAS OF CONCERN • Compliance with global and regulatory requirements across the sustainability pillars • Contribution to national sustainability goals • Transparent and timely updates on FGV’s operations and industry trends • Alignment to government policies and initiatives in the industry OUR RESPONSE • Ensure business units comply with all regulatory requirements while pursuing business objectives • Continuous engagement with the regulators to provide updates and developments on FGV’s initiatives across the business • Continuous review and enhancement of our compliance and risk management monitoring tools, systems, and processes REGULATORS & GOVERNMENT WHY IT MATTERS • Ensure adherence to industry rules and regulations to maintain compliance within our operations • Protect stakeholders’ interests KEY RELATED MATERIAL MATTERS 1 2 4 3 3 5 8 3 2
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