Turning Strategy Into Outcomes 32 FGV HOLDINGS BERHAD STAKEHOLDERS ENGAGEMENT Stakeholders are groups of people who can impact and be impacted by our decisions, initiatives and business operations. It is important for us to proactively engage with our stakeholders to identify and meet their needs, as well as address their key concerns. This approach not only helps to foster positive relationships with our stakeholders, but also allows FGV to manage potential issues effectively. REGULATORS & GOVERNMENT • Enforce industry rules and regulations to keep our operations in compliance • Protect stakeholders’ interests • Company website updates • Meetings, engagements and dialogues (virtual, face-to-face) • Site visits, audits and inspections • External surveys and feedback • Support for government policies and initiatives in the industry • Contribution to national sustainability goals • Compliance with statutes and regulations • Relevant issues and updates in the industry • Ensure business units comply with all regulatory requirements while pursuing business objectives • Continuous engagement with the regulators to provide updates and developments on FGV’s initiatives across the business • Continuous review and enhancement of our compliance and risk management monitoring tools, systems and processes WHY IT MATTERS ENGAGEMENT APPROACH AREAS OF CONCERN OUR RESPONSE • Create demand for our products and services • Drive revenue for FGV WHY IT MATTERS CUSTOMERS • Company website and social media updates • Meetings, engagements and dialogues (virtual, face-to-face) • Company events and activities such as roundtables and gatherings • External surveys and feedback ENGAGEMENT APPROACH • Product quality, safety, delivery and services • Product pricing • Traceability of products • Environmental harm, social injustice or exploitation • Product innovation and development AREAS OF CONCERN • Provide a traceability system for our customers to obtain details such as certification, geolocation and production • Collaborate and work closely with customers to maximise resources and productivity • Continue to introduce sustainable and innovative products and services • Provide competitive pricing and fair terms OUR RESPONSE KEY RELATED MATERIAL MATTERS SUPPLIERS • Provide the feedstock or materials required for the production of goods and services • Play an important role within the value chain of the business • Company website and social media updates • Meetings, engagements and dialogues (virtual, face-to-face) • Company events and activities such as roundtables and gatherings • Site visits and inspections • External surveys and feedback • Supply chain disruption and market volatility • Awareness and compliance with FGV’s policies, where applicable • Supplier Code of Conduct and Non-Compliance Protocol • Safe working conditions • Improve procurement process to ensure responsible and sustainable practices in conducting business • Ensure good management and sufficient support during pre- and post-engagement with suppliers WHY IT MATTERS ENGAGEMENT APPROACH AREAS OF CONCERN OUR RESPONSE KEY RELATED MATERIAL MATTERS KEY RELATED MATERIAL MATTERS
RkJQdWJsaXNoZXIy NDgzMzc=