Our Strong Leadership Paves The Way ANNUAL INTEGRATED REPORT 2022 27 FGV’s quarterly results delivered to the audience by the Group CEO and Group CFO. Group Chief Executive Officer’s Review In the year under review, we progressed our capabilities in the human capital, digital and sustainability contexts. Climate Governance Carbon Management Waste Management Water Management Operational Efficiency Climate Awareness CLIMATE ACTION PLAN Human Capital In 2022, we increased the average training hours per employee to 11 hours compared to three hours in 2021 and conducted programmes such as Executive Coaching for C-Suites, Middle Management Development Programme and Women in Leadership Programme. These programmes complement our ongoing succession plan where we have identified candidates to succeed in senior management and critical positions. Furthermore, the Women in Leadership programme embodies FGV’s commitment to improve gender equality as it prepares future female leaders to lead with impact and confidence while providing a safe space to have open discussions. The Group also prioritised the establishment of a winning Employee Value Proposition (EVP) by conducting a job evaluation and total compensation review benchmarking exercise in 2022. Undertaken by external consultants, the benchmarking exercise helped facilitate the formulation of a competitive total reward system which is a critical component of a strong EVP and necessary to attract and retain key talents. During the year under review, we conducted an Employee Engagement Survey (EES) to determine the satisfaction level of our employees. With a 92% response rate, we achieved an 81% satisfaction score, placing us in the top quartile when benchmarked against the Malaysian norm. This achievement reflects the employees’ appreciation for the Company’s efforts to support and engage with them. As we move forward, we will continue to prioritise our employees’ well-being and job satisfaction while maintaining our commitment to a positive and supportive work environment. Throughout FGV, we are leveraging digitalisation and technology to improve productivity, increase automation and add convenience to everyday tasks. In 2022, we introduced several digital initiatives in the Plantation Sector, including the Geographical Information System (GIS), piloting a central monitoring system for our mills, rolling out the e-Productivity mobile application and updating our e-Wallet application with added features that benefited more than 25,000 plantation workers. The implementation of GIS is an important step forward in the data-driven approach we are taking in managing our plantations. Meanwhile, the e-Productivity application has made administration easier while the e-Wallet application enables our workers to manage their salaries and make remittances conveniently. We have also automated repetitive and time-consuming business processes with intelligent Robotic Process Automation, saving significant time for our customer relationship managers and in processes related to payment transactions. In addition, the Group is utilising Audit Command Language Analytics for fraud detection, prevention and risk management in its business processes. This tool automates the extraction of financial data for consolidation and reporting purposes and helps identify irregularities within large amounts of data files. Digitalisation Climate change poses one of the greatest threats to humanity. As one of the largest palm oil producers in Malaysia, FGV is committed to play its part to combat global warming. We believe that we will be able to contribute to the climate action agenda through the sustained implementation of our Sustainability Framework which clearly describes our commitments to the environment. At FGV, we believe that sustainability comes first, and that profit and growth will follow. An important part of our sustainability journey includes the development and implementation of FGV’s Group-wide Climate Action Plan which comprises six focus areas: Climate Action Financial & Capability Building
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